Bad News - Delving Deeper in limbo

So, have anyone gotten any physical copies of their Delving Deeper boxed set orders yet?

I got an email asking for shipping details, and thought that meant shipping was imminent. I waited.

Then I sent a question asking if it had shipped, and got the answer that apparently the person collating shipping information had messed up. I waited.

Then I send a question, asking it it had shipped. The reply said Monday, and promised tracking info. I waited.

Two Mondays later I asked again and got this answer

"Yes, your order did ship this week.  I will have your tracking number for
you later today."

That was the 12th of February.  Guess what? I still have not gotten neither the game nor any tracking info. I have asked what's up and have not gotten a reply.

Can someone please confirm that this is not turning into a total scam? With this post I might look like the fool, but I can live with that if I get some indication of what's going on.